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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund Policy

Thank you for choosing The Mens Hairdressing Federation. We hope you are satisfied with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.

Downloadable Online Videos:

We offer a full refund for duplicate online video purchases within 30 days of the original purchase date. To be eligible for a refund, you must not have downloaded or accessed the video content. Once you have accessed the content, we are unable to provide a refund.

In-Person Education Courses: (MHFED)

Refunds for in-person education courses are subject to the following conditions:

Cancellation requests made more than 30 days before the start date of the course are eligible for a full refund.
Cancellation requests made between 1 and 30 days before the start date of the course are eligible for a 50% refund.
Cancellation requests made less than 15 days before the start date of the course are not eligible for a refund.
How to Request a Refund:

To request a refund, please contact us at
01268 812751. Please include your order number and the reason for your refund request. We will process your refund within 7-10 business days after confirming eligibility.

Contact Us:

If you have any questions about our refund policy, please contact us at
01268 812751

6 Bellingham Lane
Rayleigh, Essex

Several types of goods are exempt from being returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

6 Bellingham Lane
Rayleigh, Essex

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at
01268 812751

for questions related to refunds and returns.

Terms for HD CUTZ Barbering Education Services

  1. Service Description: Our barbering education services include comprehensive training on various barbering techniques, industry best practices, and business strategies. Sessions can be tailored to beginner or advanced levels.
  2. Target Audience: Services are designed for aspiring barbers, professional barbers seeking skill enhancement, and salon owners.
  3. Booking Process: To book a session, please contact us at [contact information] with your preferred dates and location. Bookings should be made at least [2 weeks] in advance.
  4. Payment Terms: The cost of services is [price]. We accept payments via [paypal]. A full payment is required at the time of booking.
  5. Cancellation Policy: Cancellations must be made at least [7 days/weeks] in advance to receive a full refund. Cancellations made within [7 days] will incur a 50% fee. No-shows will be charged the full amount.
  6. Refund Policy: Refunds are available under the following conditions: To request a refund, please contact [contact information].
  7. Travel Arrangements: Clients are responsible for all travel and accommodation expenses. Please ensure that arrangements meet our requirements outlined in the travel policy.
  8. Travel Restrictions: Services are currently available in Europe.
  9. Facility Requirements: Clients must provide a suitable training environment, Failure to meet these requirements may result in additional charges or session cancellation.
  10. Health and Safety: All training sessions will comply with health and safety regulations. Clients must ensure the training space adheres to these standards.
  11. Liability Waiver: We are not liable for any injuries or accidents that occur during training. Clients participate at their own risk.
  12. Intellectual Property: All materials provided are for personal use only and cannot be reproduced without permission.
  13. Privacy Policy: We respect your privacy and will protect your personal information in accordance with our privacy policy above.
  14. Code of Conduct: Participants are expected to behave professionally. Disruptive behavior may result in removal from the session without a refund.
  15. Force Majeure: We are not liable for cancellations or delays caused by events beyond our control, including natural disasters, illness, or other emergencies.In an event of this happening we will reschedule the training asap.
  16. Governing Law: These terms are governed by the laws of UK.

By booking our services, you agree to these terms and conditions.

For any questions or additional information, please contact us at [contact information].